Warranty Administrator
Marshall BMW Division
£32,000 basic | £37,800 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis
Drive your career forward with a brand that values precision, compliance, and exceptional customer care.
At Marshall BMW Division, we’re looking for a detail-focused Warranty Administrator to manage warranty processes and support our workshop and service teams in delivering a seamless customer experience. We operate a Divisional warranty processing environment, with scanned warranty work coming from the 5 locations, Bournemouth, Hook, Salisbury, Scunthorpe and Grimsby. You will work with 2 other experience administrators who will provide support, guidance and cover as in turn the successful applicant would, covering training and holiday absences.
In this role:
- You’ll oversee the accurate and timely completion of warranty-related administration, ensuring all processes comply with manufacturer and group policies.
- You’ll manage your workload efficiently to meet all departmental objectives and legal requirements.
- You’ll ensure strict adherence to all Group, Manufacturer policies, and statutory legislation.
We're looking for:
- Someone with previous administration experience, ideally with knowledge of manufacturer warranty procedures.
- Someone confident in the use of IT systems; Kerridge experience is a plus but not essential as full training will be provided.
- Someone organised, process-driven and who manages time and workload effectively.
- Most importantly, someone who enjoys building good working relationships and upholds our Marshall values at all times.
About us:
At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.
In return for your commitment to us, we will offer you:
- Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
- Career development: Ongoing training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.