Service Advisor
Marshall Audi Bexley
Basic Salary £35,431 | OTE £41,650 Uncapped ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis
Join One of Audi's Top Performing Aftersales Teams
Looking for more than just another Service Advisor role?
At Marshall Audi Bexley, you'll join a high-performing, award-winning aftersales team representing one of the world's most prestigious automotive brands. This is a fantastic opportunity to develop your career within a thriving Audi Centre that combines premium customer service, strong team culture, and genuine progression opportunities.
Why Join Marshall Audi Bexley?
- Work with Audi, one of the UK's leading premium automotive brands
- Join a well-established Audi Centre with an outstanding reputation in the local market
- Become part of an experienced team of 55+ colleagues who are passionate about delivering exceptional customer experiences
- Work within a busy and successful aftersales department handling 40-50 customer interactions per day
- Be part of an Audi Centre recognised as a network leader for aftersales performance
- Access excellent career progression opportunities within Constellation Retail, one of the UK's largest automotive retail groups
In this role:
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
We're looking for:
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
About us:
At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.
What will we offer you for your commitment to us?
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.